Zaina Theresa

Zaina Theresa

I started my hospitality career as a Management Trainee in Sales and Marketing in India and came to New Zealand in 2003 as an international student. I completed my Masters in International Hospitality Management as the ‘First Graduand’ from AUT. Further to my hospitality experience in New Zealand, I have been involved with tertiary education from 2008 onwards. My doctoral study is on the career prospects for postgraduate studies in New Zealand hospitality and sustainable employment.  

Outside of work, I enjoy travelling, cricket, Bollywood music and movies. 



Research interests

Postgraduate education, Human capital, Employability and turnover, Service quality, Hospitality operations




Theresa, Z. (2016). Postgraduate education in hospitality – Leading the field or misleading the field. Abstract published in conference proceedings of Connect@Postgraduate Research Symposium (p. 12). AUT, Auckland, New Zealand, (18 August).

Khan, H. R. & Theresa, Z. (2016). Influence of culture on quality of service – Perspectives of service providers. Working paper presented at CRIE Conference, Auckland Institute of Studies, Auckland, New Zealand, (January 2016).



Educational qualifications

EdD (Started February 2015) Auckland University of Technology

MIHM (Hons), Auckland university of Technology

Bachelor Degree in Hotel Management, Mangalore University, India

Bachelor Degree in Science, Calicut University, India


Academic experience

Started 2015 Lecturer, Tourism & Hospitality, Auckland Institute of Studies

2014             Quality Evaluation Leader, Cornell Institute of Business and Technology, Auckland

2008 – 2014 Senior Lecturer, Hospitality & Business, North Shore International Academy, Auckland

2004             Research Assistant & Marking Assistant, Auckland University of Technology