Code of Practice

The Education (Pastoral Care of International Students) Code of Practice 2016

AIS has agreed to observe and be bound by the Education (Pastoral Care of International Students) Code of Practice 2016 (the Code) developed by the New Zealand government. Copies of the Code are available from the New Zealand Qualifications Authority website. Here you will also find translated versions of the Code in the following languages: Arabic, Chinese, Japanese, Korean, Thai, Hindi, Portuguese, Spanish and Vietnamese.


Auckland Institute of Studies is registered by the New Zealand Qualifications Authority as a Private Training Establishment under the provisions of the Education Act 1989 and its subsequent amendments. At its last NZQA review in 2018, AIS received an assessment of “highly confident” for both educational performance and capability in self-assessment, being Category 1.


AIS is a member of a number of industry organisations including Independent Tertiary Education New Zealand (ITENZ), English New Zealand and Study Auckland.


Full details of visa requirements, advice on rights to employment in New Zealand while studying, and reporting requirements, are available from Immigration New Zealand and can be viewed on their website at

Medical and Travel Insurance

International students must have appropriate and current medical and travel insurance while studying in New Zealand.

Eligibility for Health Services

Most international students are not entitled to publicly-funded health services while in New Zealand. If you receive medical treatment during your stay in New Zealand, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health and can be viewed on their website at

Accident Insurance

The Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on their website at


International students enrolled in AIS diploma and degree programmes may work up to 20 hours per week and full-time during the summer holiday recess, providing they have an endorsement on their student visa. Diploma and degree students also qualify for a 12-month Post-Study Work Visa (Open) after graduation, followed by a two-year work visa once relevant employment is secured. In some cases English language students and spouses of graduate students may also qualify for work rights.

Fees Protection

All student fees are credited to an independent trust account – Jolly Duncan & Wells Trustees Ltd, AIS Student Trust – managed by an independent chartered accountant. Fees are released periodically in arrears on a pro rata basis in relation to the tuition delivered.

Refund Policy

For international students in programmes over three months, all payments exceeding 15% of the fees paid will be refunded if the student withdraws within the first 10 working days of the programme. Thereafter, fees paid are non-refundable. The refund policy is in accordance with the Education Act 1989. Full information is contained in the Enrolment Application Form.

Orientation Day

New students enrolled in AIS diploma and degree programmes must be present for Orientation Day as it includes significant information about student rules and requirements. Absence from Orientation Day can negatively impact on a student's ability to settle into campus and academic life at AIS.

Returning students are able to select courses on-line as soon as results are known from the previous semester. Information about this process is available to students at the end of the previous semester, from the Student Services - Administration office.

Enrolment Restrictions

Students who fail to make satisfactory progress may be subject to enrolment restrictions for further studies. Entry to some programmes may be restricted for domestic students due to government funding limitations.