Anna Addison

Anna Addison’s industry experience includes working for a variety of sectors within the travel and tourism industry including Newmans Tours Ltd in Auckland and Honolulu, American Express Travel and Air New Zealand.  My passion for excellence in customer service and sales was recognised by winning multiple awards at Air New Zealand Pride Awards.  My enthusiasm for this subject area is continued through to my teaching where I have also delivered training in the Pacific Islands.  I am currently working towards my Masters of International Tourism Management and won the 2016 Emerging Research Award at Auckland Institute of Studies.

Research interests

Pacific tourism, airlines, customer experience

Current publications

Addison, A., & Taumoepeau, S. (2016). Cultural and Hertiage subjects in the National tourism Qualification Framework: A Samoan Case Study. Journal of International Education and Business (Article in press).

Addison, A., & Taumoepeau, S. (2016). Who needs training? A Tongan tourism case study. Working paper in conference proceedings of the Vaka Pasifiki Education Conference: Education for What? Revisited. (pp.70-71) Honiara, Solomon Islands: Solomon Islands National Unifversity, July 5-6.

Addison, A. & Taumoepeau, S.. (2016). Tourism’s place in the school curriculum: A Case study from Tonga.  Journal of International Education and Business (Article in press).


Future projects

Addison, A. & Taumoepeau, S. & Towner, N. Architecture and tourist experiences: A case study of Honolulu, Hawaii.

Addison, A. & Taumoepeau, S. & Towner, N. How Do Accommodation Managers Respond to Trip Advisor Reviews: A Fiji Case Study.


Educational qualifications

Graduate Diploma in International Tourism Management (AUT)

IATA Foundation Diploma (IATA)

Diploma in Travel and Tourism (ATITB)

Certificate in Tertiary Education (AUT)

Teaching experience

1999-2003 New Zealand School of Travel and Tourism, Auckland, New Zealand